RETURNS / REFUNDS
We have a 30-day return policy, which means you have 30 days after receiving your item to request an exchange or refund.
To be eligible for a return, your item must be in the same condition that you received it, bottle corked/ screwed, label attached and still in resalable condition. You’ll also need the receipt or proof of purchase. Any Condiments or Chocolate must be in their original packaging.
To start a refund or return, you can contact us at info@partnersinwine.com.au. Please explain the nature / circumstances surrounding the refund / request.
If your return is accepted.
A) Perth Metro:
1. Partners in Wine WA will collect your order with an arranged timeslot discussed between both parties. If you require an exchange we will drop the new order off at the same time.
Outside Perth Metro
1. The consumer is responsible for payment of shipping back to Partners in Wine WA in all circumstances, including an exchange to another product. We will provide address details on acceptance of the return.
Refunding payment
We will notify you within 5 business days once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You can always contact us for any return question at info@partnersinwine.com.au.